Terms & Conditions

• 1. General information

 

The www.zanadesign.eu store is owned by the company:

ZD Marcin Nasiłowski Sp. K.

81-558 Gdynia

Miodowa 23/2

tel.: 504179400

NIP: 5862313751

Regon: 366358212

All products available in the offer are brand new (unless the description of a given product states otherwise), free from physical and legal defects, and have been legally introduced to the Polish market. All electrical (electronic) devices have the CE mark.

Copying, modifying, duplicating the content (photos, descriptions, etc.) contained on the store's website for commercial and promotional purposes without our consent is prohibited.
The terms used in the regulations mean:

• Customer - a natural person (with full legal capacity) or a legal person who has made or intends to make a purchase in the ZANA DESIGN online store. The customer can be both a consumer and an entrepreneur.
• Seller – ZD Marcin Nasiłowski Sp. K., ul. Miodowa 23/2, 81-558 Gdynia, NIP: 5862313751, REGON: 366358212, registered in the Central Register and Information on Business Activity.
• Shop – online store maintained by the Seller in the domain www.zanadesign.eu.
• Regulations – this document with all attachments.

ZD Marcin Nasiłowski Sp. K. reserves the right to change some technical parameters of the products, as well as their possible appearance. Each possible change is aimed at improving the quality of the product or eliminating possible defects. Our goal is to provide a product of the highest quality. The company does not guarantee that the published technical data does not contain deficiencies or errors.

2. Promotions cannot be combined. If the store has a promotion as a result of which the discount is higher than that resulting from the discount coupon, the coupon is inactive during the period of validity of this promotion.

 

• 2. Concluding contracts - using the service

 

To place an order in our Store, the Customer must meet the following technical requirements:

• Have a device with internet access, such as a computer, laptop, smartphone or other;
• Have access to e-mail;
• Use one of the following web browsers: Internet Explorer (version 7.0 or later), Mozilla Firefox (version 3.0 or later), Opera (version 11.0 or later), Google Chrome (version 20.0 or later), Safari (version 5.0 or later);
• Have a screen with a minimum resolution of 1024x768;
• Enable the option of saving cookies in browsers.

The online store provides electronic services, including the order form, without charging fees. The agreement for the provision of services by electronic means is concluded automatically at the time of placing the order and is valid for an indefinite period. The Customer has the right to terminate the agreement at any time by sending an appropriate statement to the Seller's e-mail address.

In the event of any irregularities in the operation of the Store or the services provided, the Customer may file a complaint within 14 days of the occurrence of the problem. The complaint should be sent to the e-mail address sklep@zanadesign.eu, attaching a detailed description of the problem, which will allow the Seller to solve it. The complaint will be considered within 14 working days.

To use the order form, the Customer selects the product of interest, selects the available personalization options (if available) and clicks the "Add to cart" button to add it to the cart. After adding the product to the cart, the Customer can proceed to the order or continue shopping.

Placing an order requires acceptance of the content of these Regulations.

 

• 3. Concluding contracts

 

1. The contract is concluded between the Seller and the Customer.

2. The prices of the products visible on the Store's website are gross prices, including VAT, and expressed in Polish zloty. Shipping costs are not included in the price of the products.

3. The Seller has made every effort to ensure that the photos of the products best reflect their appearance and structure. However, it should be remembered that colors may vary depending on the screen settings, resolution or photo taking technique. Therefore, in addition to photos, the website also includes a detailed description of the product. In case of doubt, please contact the Seller before making a purchase.

4. The products are made of the highest quality precious metals, including 925 silver, with an appropriate fineness (products over 5g). Hand-made products may cause their uniqueness, which does not affect the quality, but only adds character, resulting from the materials used and the production process.

5. The Customer should follow the Seller's recommendations regarding the storage, care and cleaning of jewelry.

6. Orders can be placed via the Store's website, using the Order Form, or by sending an e-mail directly to the Seller.

7. To make a purchase, the Customer selects products in the Store by clicking the "Add to cart" button. After completing the selection, on the Cart page, they select the delivery method.

8. In order to place an order, the Customer selects the payment method and confirms the order by clicking the "Confirm order" or "Pay now with PayU" button.

9. Clicking the "Confirm order" or "Pay now with PayU" button means an obligation to pay for the placed order.

10. The sales agreement is concluded when the Customer confirms the order by clicking the "Confirm order" or "Pay now with PayU" button.

11. The payment deadline is the day on which the payment should be credited to the Seller's account.

12. To use the Order Form, the Customer must confirm that they have read the Regulations and accept them.

13. After placing the order, the Seller sends an e-mail confirming the acceptance of the order for execution, containing data regarding the order, such as: description of the goods, total price with taxes and delivery costs, as well as the Customer's personal data contained in the Order Form.

14. The Customer has the right to cancel the order before receiving confirmation of its acceptance from the Seller, i.e. before receiving an e-mail confirming the execution of the order. In such a case, the Customer should contact the Seller immediately.

15. The order form also allows for placing personalized orders. The Customer enters information regarding personalization in the form, such as initials, font, or engraving content. After sending this data, the Seller begins to process the order.

16. It is possible to change the personalization within 12 hours from the day and time of placing the order.

17. Before and after placing the order, it is possible to send the personalization project at the customer's request sent by e-mail or information included in the order form. The Seller will send the personalization project to the buyer's provided mailing address within 24 hours. The project must be accepted within 24 hours from the day and time of sending the project. A request to send the project may extend the order processing time by the time needed to accept the personalization arrangement with the customer.

18. The customer can also choose whether to receive a fiscal receipt or a VAT invoice.

19. The content of the agreement is secured and its terms are available through:

• making the Regulations available on the Store's website,
• saving the content of the agreement in the Store's computer system,
• sending the order confirmation to the Customer.

Placing an order requires acceptance of the content of these Regulations

 

• 4. Order placed via email

 

The ordering procedure described in this paragraph applies only to individual orders placed via email.

By sending a message to the Seller's email address, the Customer has the option of ordering a product tailored to their individual needs. The Customer can specify personalization details, such as preferred shape, motif or individual engraving.

After receiving an email from the Customer, the Seller continues the exchange of messages to determine all the details regarding the ordered product. During this communication, the Customer provides the necessary data, such as name, surname, address, telephone number, as well as VAT invoice data (including company, business address, NIP and REGON numbers).

After obtaining all the required information, the Seller sends an email confirming the acceptance of the order, containing details regarding the implementation, including: a description of the main features of the ordered products, the implementation time, the total price with taxes and delivery costs. The message also contains the Customer's personal data, which were provided earlier. The Seller may also, after consultation with the Customer, enter the data into the store, thereby creating an order in the www.zanadesign.eu store.

The Customer is obliged to confirm the acceptance of the order by sending a return e-mail with a declaration of intent to place the order. This confirmation is associated with the obligation to pay for the ordered goods.

After receiving confirmation from the Customer, the sales contract is concluded and the ordered products are prepared for implementation.

The sales contract is concluded in Polish and complies with the provisions of these Regulations.

For fully personalized products, the price is set individually, depending on the level of complexity and the time needed to complete the project.

• 5. Payment methods

 
For the convenience of our Customers, we offer several payment methods:

• Cash on delivery - the Customer pays for the ordered goods upon receipt of the shipment

• Prepayment to the account - after finalizing the order, the Customer will receive information about the amount to be paid and the account number to which the transfer should be made; we start processing the order after confirming the transfer has been posted to our account.

• PayU - fast bank transfer carried out by the PayU service. Our store receives information about the payment for the order immediately after it has been paid from your bank account or charged to your credit card or BLIK payment.

• PayPal - fast bank transfer carried out by the PayPal service. Our store receives information about the payment for the order immediately after it has been paid from your PayPa account or charged to your credit card.

 

• 6. Delivery methods and costs in Poland

 

1. The goods are delivered by courier (Inpost courier for deliveries in Poland) - the courier usually delivers the parcel the next business day after the shipment has been sent. You can choose to pay cash on delivery, then you will pay the courier for the ordered products upon receipt. Both in the case of cash on delivery and in the case of orders that you pay in advance by transfer to our account.

2. The parcels we have sent can be tracked by the tracking number (waybill number) at the following address https://inpost.pl/sledzenie-przesylek

3. Notes on the delivery of courier parcels and checking the parcel upon receipt.

4. Please check the condition of the parcel and determine the nature of any tampering or destruction of the packaging in the presence of the courier, including drawing up a damage report, as this will make it easier for us to consider the complaint.

5. You will receive the tracking number of the parcel at the e-mail address you provided in the order. The courier usually delivers parcels between 8 a.m. and 5 p.m. Unfortunately, it happens that customers are not present at the delivery address during these hours, and the courier can only attempt delivery twice! The courier may contact you by phone to arrange a delivery time, but this is not his obligation. Therefore, we encourage you to contact the courier company by phone and arrange a time when the courier will deliver parcels in your area (town).

6. Current telephone number to the Inpost courier company hotline: 722 444 000 or 746 600 000

 

• 7. Delivery methods and costs outside Poland

 

1. These regulations specify the rules for the delivery of orders delivered abroad using UPS and Poczta Polska carriers. The choice of carrier (UPS or Poczta Polska) is available at the stage of placing the order, depending on the destination country, customer preferences and available delivery options. Orders can be delivered abroad to countries indicated on the store's website. The list of destination countries may be updated.

2. Delivery time depends on the selected carrier and destination country and is usually:

• UPS: from 1 to 7 business days.

• Poczta Polska: from 7 to 21 business days.

3. Delivery costs are automatically calculated in the basket after adding products and selecting the delivery country and preferred carrier.

4. The customer is obliged to cover the costs of international delivery in accordance with the information provided when placing the order.

5. The customer makes a purchase on the store's website, selecting the international delivery option and preferred carrier. After placing the order and making the payment, the order is forwarded for fulfillment.

6. After the goods are shipped, the customer receives a shipment number, which allows them to track their status on the selected carrier's website.

7. The carrier is responsible for the shipment from the moment it is sent until it is delivered to the recipient. In the event of loss or damage to the shipment, the customer should file a complaint with the seller, who will forward it to the carrier in accordance with their regulations.

8. In the case of choosing UPS, shipments are covered by standard insurance. Poczta Polska may offer shipment insurance at the customer's request, in which case the insurance costs will be added to the delivery costs.

9. The customer is obliged to pay all customs duties and taxes applicable in the recipient's country. The seller is not responsible for delays resulting from customs procedures or for any additional costs related to customs clearance.

10. Complaints regarding damage to the shipment or its loss should be reported to the seller immediately, but no later than 5 days from the date of delivery of the shipment. In the event of the return of goods by the customer, the cost of return shipping is borne by the customer, unless otherwise agreed.

11. Returns must be made in the original packaging and in an undamaged condition, unless the damage occurred during transport. The store reserves the right to change these regulations, about which the customer will be informed before placing an order. In matters not regulated by these regulations, the provisions of Polish law shall apply.

 

• 8. Complaints and guarantees

 

1. The products offered in our store, depending on the product, are covered by a 24-month or lifetime manufacturer's warranty.

2. ZaNa Design is responsible for the offered products on the basis of the warranty under the law. If the product received is defective, you may use, at your discretion, the warranty rights resulting from the warranty and the rights to which you are entitled against our store under the warranty. The warranty rights and the rights to which the Customer is entitled under the warranty are independent of each other.

3. In the event of finding a defect in the product, the Customer has the right to file a complaint. In such a case, the Customer should return the goods by registered mail (letter or parcel) to our registered office address. The Buyer may submit complaints to the Seller regarding the concluded Agreement at the e-mail address sklep@zanadesign.eu, or in writing to the Seller's address. A correctly submitted complaint should include at least:

• the Buyer's first name, last name, address, e-mail address,
• the date of conclusion of the Agreement constituting the basis for the complaint,
• the subject of the complaint, indicating the Buyer's request,
• all circumstances justifying the complaint (description of the complaint).

4. If the data or information provided in the complaint requires supplementation, before considering the complaint, we will ask the person submitting the complaint to supplement it in the indicated scope.

5. Please attach proof of purchase to the shipment and a detailed description of the reason for the complaint together with your request regarding the product being complained about. We will immediately, but no later than within 14 days from the date of receipt of the shipment with the complained goods, respond to the submitted complaint and inform you about further proceedings. If the complaint is accepted, the costs of the complaint will be borne by ZaNa Design.

For complaints, please contact us:
e-mail: sklep@zanadesign.eu
tel. 504-179-400

6. Please send the products complained about to the following address:

ZD Marcin Nasiłowski Sp. K.

81-558 Gdynia

Miodowa 23/2 

7. Taking into account positive cooperation with our Clients, we strive to provide the most beneficial solution to the complaint for the Client. We also inform about the possibility of using out-of-court methods of handling complaints, e.g. in the form of mediation conducted by the provincial inspectorates of the Trade Inspection.

 

• 9. Right to withdraw from the contract

 

1. In accordance with the Act of 30 May 2014 on consumer rights, a consumer who has concluded a distance contract may withdraw from it without giving a reason within 14 days from the date of receipt of the goods. To meet the 14-day deadline, it is sufficient to send a statement available on the "Complaints" page of the store before it expires (sample statement form) or use the sample form below to return it.

Sample withdrawal form

- Adresat: ZD Marcin Nasiłowski Sp. K. 81-558 Gdynia ul. Miodowa 23/2

- I/we hereby inform you of my/our withdrawal from the sales agreement for the following products: .......................

- Date of conclusion of the agreement ………………

- Date of receipt of the products ……………………

- Name and surname of the consumer(s) ………………………………………………………

- Address of the consumer(s) ……………………………………………………

- Signature of the consumer(s) (only if the form is sent in paper form).....................................

- Date ...............................

2. In the event of withdrawal from the agreement, we will return to you all payments received from you, including the costs of delivering the goods to you immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from the agreement. We will return the payment in the manner indicated by you. In each case, you will not incur any fees in connection with the refund.
   We may withhold the return of the payment until we receive the goods or until we are provided with proof of their return, depending on which event occurs first.

3. Please return or return the goods to our registered office address immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is met if you return the goods before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods, i.e. delivering the returned goods to our company.

4. You are responsible for reducing the value of the goods resulting from using them in a manner other than necessary to determine the nature, characteristics and functioning of the goods.

5. The right to withdraw from the contract does not apply to contracts in which the subject of the provision is a personalized product, made to individual order, i.e. a non-prefabricated product, manufactured according to the Customer's specification or intended to meet their individual needs. This category of products includes personalized jewelry, i.e. containing an engraving, initials, and made to the customer's special order in a shape other than that offered by the Seller in regular sale through the Store..

6. Please send returned products to the following address:

ZD Marcin Nasiłowski Sp. K.

81-558 Gdynia

Miodowa 23/2

 

• 10. Agreements with Entrepreneurs

 

1. The provisions of this paragraph apply only to agreements concluded with Customers who are entrepreneurs.

2. An order placed on behalf of a legal person or an organizational unit without legal personality is tantamount to a declaration that the person placing the order has authorization to act on behalf of the entity they represent. In the absence of such authorization, the person placing the order is liable for any damage resulting from this situation.

3. The entrepreneur is obliged to check the shipment delivered by the carrier in accordance with generally accepted standards. If he finds a shortage or damage to the product, he should take steps to establish the carrier's liability.

4. The entrepreneur loses the right to claims under the warranty if he did not inspect the product in due time and in the manner accepted for this type of item and did not inform the seller of the defect immediately after its detection. If the defect is revealed later, the seller must be informed of it immediately after its detection.

5. The Seller reserves the right to withdraw from the agreement concluded with the entrepreneur within 14 days of its conclusion, without having to provide a reason. Any disputes related to the implementation of the agreement between the Seller and the

6. Entrepreneur will be resolved by the court competent for the Seller's registered office.

 

• 11. Alternative methods of resolving disputes

 

1. In the event of a dispute related to purchases in the Store, the consumer may use the assistance of selected institutions before bringing the case to a common court. These possibilities include:

2. Submitting an application to a permanent arbitration court - in accordance with the Act of 15 December 2000 on the Trade Inspection, the consumer may apply for the resolution of a dispute resulting from the concluded sales contract.

3. Mediation with the Provincial Inspector of the Trade Inspection - the consumer may apply for the initiation of mediation proceedings to amicably end the dispute.

4. Assistance from a consumer advocate or social organizations - the consumer may contact the district (municipal) consumer advocate or organizations dealing with the protection of consumer rights.

5. Detailed information on out-of-court methods of resolving disputes and procedures can be obtained at the offices of the above-mentioned institutions, on their websites, as well as from the Office of Competition and Consumer Protection.

6. The EU ODR (Online Dispute Resolution) platform is available at https://ec.europa.eu/consumers/odr, which enables online resolution of disputes between consumers and entrepreneurs. This platform operates as an interactive, multilingual service center for people seeking out-of-court resolution of a dispute arising from online sales or service agreements.

• 12. Final provisions

1. The Seller reserves the right to modify these Regulations in the event of changes in applicable legal regulations or in connection with technical and organizational changes concerning the conclusion and implementation of agreements. The changes introduced will not affect orders and agreements that have already been placed, are in the process of being implemented or have been completed.
2. In matters not regulated in these Regulations, the provisions of generally applicable law shall apply, in particular the Act of 23 April 1964 - the Civil Code and the Act of 30 May 2014 on consumer rights.

  

Personal data protection

 
In accordance with the Personal Data Protection Act of 29 August 1997, the administrator of your personal data is ZD Marcin Nasiłowski Sp. K. Personal data obtained during the placement and execution of an order are collected in our customer database and are used only to the extent necessary to complete your order. They are not made available to third parties, companies or organizations in any way.

The customer has the right to view their personal data, the right to correct them, and the right to demand that their processing be discontinued and that they be removed from the database.

 

 

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